Earlier this year we started on a journey to significantly enhance our digital services to the public by focusing on building a new online form system. We called this system Formation.
You’ll forgive a bit of self publicity but we have been announced as a winner of the Global Step Two Intranet & Digital Workplace awards.
Taking a silver award for our Intranet called Pocketbook. The team are very proud.
We’ve had a busy few weeks. Our new forms solution has gone live in an initial Beta trial.
Our internal name for the product is “Formation”.
The first form to utilise the new system is our new Shoplifting Reporting form.
Forms are the lifeblood of our digital service to the public. They allow citizens to interact with us, either giving us or requesting information, often of a sensitive nature.
We are building our next generation service that is cloud-based to give us the opportunity to deliver a better service to the public whilst harnessing large scale process improvement opportunities within the organisation.
There is little that makes someone feel more valued than feeling that their opinion matters. It’s a good feeling and we have seen how that positivity and a resulting sense of ownership can help spread awareness during the rollout of a new enterprise wide intranet platform.
2016 means our website has hit its third birthday in January 2017.
During 2016 the development team were busy improving some police facing systems, including building our new intranet, but they also spent a good amount of time on the website improving the platform by refining existing functionality (known as refactoring), improving performance and adding new functionality. The content team also worked on a number of areas to improve the public experience.
In this article, we will explore how we used our Agile experience and customer centric approach to run a successful enterprise scale intranet roll out.
As part of our new intranet project, we identified that many of our stations on Google Maps featured out of date and incorrect information. We decided to claim our police station listings on Google Maps to provide a better user experience and ensure our officers and staff had accurate information.
Speeding is one of the most accessed demand related content on our website. As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them.
Today we are formalising our “Content Design Principles” and publishing them for other forces to use should they wish.