As part of our new intranet project, we identified that many of our stations on Google Maps featured out of date and incorrect information. We decided to claim our police station listings on Google Maps to provide a better user experience and ensure our officers and staff had accurate information.
Speeding is one of the most accessed demand related content on our website. As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them. Continue reading Improving customer experience for speeding related queries
Today we are formalising our “Content Design Principles” and publishing them for other forces to use should they wish.
So we have been quiet with blog posts for a while. Sorry about that. Things have been super busy and we have been working hard to deliver a range of improvements to the platform. As ever we are using our Agile approach to focus on the biggest value we can deliver in each two-week cycle. We have been working with teams across the force to prioritise features and enhancements that will improve their workflow through digitisation of services, whilst improving the service to the public. Continue reading How we halved the time to process on-line crime reports and are on track to halve our FOI requests
Our site is just about to reach its second birthday. Like last year we review the progress we have made in our goal to deliver the best police digital service around whilst sharing our learning nationally and internationally. Continue reading 2015 – a year in serving user goals
In the last 2 years we have been passionate about designing and maintaining a public service site that serves user goals quickly and easily. Here are some truths we learned along the way: Continue reading 12 things you didn’t know about your police website visitors
In May 2015, Google announced that “more Google searches take place on mobile devices than on computers in 10 countries including the US and Japan.” In November 2015, the first time in our website’s 15 year history mobile use has overtaken desktop use on. Continue reading Mobile overtakes desktop traffic
It has been a year now since we first launched the Avon and Somerset police website on 1st February 2015. In this post I want to reflect on how far we have come. It seems to have passed quickly but I am still very proud of what we have achieved. Continue reading Avon and Somerset police website: A year in review
SSL (Secure Sockets Layer) is a security protocol. It establishes an encrypted link between a server and a client—typically a web server (website) and a browser; or a mail server and a mail client (e.g., Outlook). Using SSL allows personal sensitive information to be transmitted securely. Continue reading Site wide SSL
Continuous Delivery helps a large organization like a Police Force become as lean, agile and innovative as a start-up. Continuous Delivery is a methodology supporting software development that is adaptable, and guided by user feedback, changes to business strategy or technological advances. Continue reading Continuous integration