2016 means our website has hit its third birthday in January 2017.
During 2016 the development team were busy improving some police facing systems, including building our new intranet, but they also spent a good amount of time on the website improving the platform by refining existing functionality (known as refactoring), improving performance and adding new functionality. The content team also worked on a number of areas to improve the public experience.
Continue reading 2016 – Our year review
In this article, we will explore how we used our Agile experience and customer centric approach to run a successful enterprise scale intranet roll out.
Continue reading How we used Agile for content management to deliver a successful staff intranet
As part of our new intranet project, we identified that many of our stations on Google Maps featured out of date and incorrect information. We decided to claim our police station listings on Google Maps to provide a better user experience and ensure our officers and staff had accurate information.
Continue reading Claiming our stations on Google Maps
Speeding is one of the most accessed demand related content on our website. As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them.
Continue reading Improving customer experience for speeding related queries
Today we are formalising our “Content Design Principles” and publishing them for other forces to use should they wish.
Continue reading We are sharing our Content Design Principles
So we have been quiet with blog posts for a while. Sorry about that.
Things have been super busy and we have been working hard to deliver a range of improvements to the platform. As ever we are using our Agile approach to focus on the biggest value we can deliver in each two-week cycle.
We have been working with teams across the force to prioritise features and enhancements that will improve their workflow through digitisation of services, whilst improving the service to the public.
Continue reading How we halved the time to process on-line crime reports and are on track to halve our FOI requests
Our site is just about to reach its second birthday. Like last year
we review the progress we have made in our goal to deliver the best police digital service around whilst sharing our learning nationally and internationally.
Continue reading 2015 – a year in serving user goals
In the last 2 years we have been passionate about designing and maintaining a public service site that serves user goals quickly and easily.
Here are some truths we learned along the way:
Continue reading 12 things you didn’t know about your police website visitors
In May 2015, Google announced
that “more Google searches take place on mobile devices than on computers in 10 countries including the US and Japan.”
In November 2015, the first time in our website’s 15 year history mobile use has overtaken desktop use on.
Continue reading Mobile overtakes desktop traffic
It has been a year now since we first launched the Avon and Somerset police website on 1st February 2015.
In this post I want to reflect on how far we have come.
It seems to have passed quickly but I am still very proud of what we have achieved.
Continue reading Avon and Somerset police website: A year in review