Forms are the lifeblood of our digital service to the public. They allow citizens to interact with us, either giving us or requesting information, often of a sensitive nature.
There is little that makes someone feel more valued than feeling that their opinion matters. It’s a good feeling and we have seen how that positivity and a resulting sense of ownership can help spread awareness during the rollout of a new enterprise wide intranet platform.
2016 means our website has hit its third birthday in January 2017.
During 2016 the development team were busy improving some police facing systems, including building our new intranet, but they also spent a good amount of time on the website improving the platform by refining existing functionality (known as refactoring), improving performance and adding new functionality. The content team also worked on a number of areas to improve the public experience.
In this article, we will explore how we used our Agile experience and customer centric approach to run a successful enterprise scale intranet roll out.
As part of our new intranet project, we identified that many of our stations on Google Maps featured out of date and incorrect information. We decided to claim our police station listings on Google Maps to provide a better user experience and ensure our officers and staff had accurate information.
Speeding is one of the most accessed demand related content on our website. As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them.
Today we are formalising our “Content Design Principles” and publishing them for other forces to use should they wish.
So we have been quiet with blog posts for a while. Sorry about that.
Things have been super busy and we have been working hard to deliver a range of improvements to the platform. As ever we are using our Agile approach to focus on the biggest value we can deliver in each two-week cycle.
We have been working with teams across the force to prioritise features and enhancements that will improve their workflow through digitisation of services, whilst improving the service to the public.
Our site is just about to reach its second birthday. Like last year we review the progress we have made in our goal to deliver the best police digital service around whilst sharing our learning nationally and internationally.
In the last 2 years we have been passionate about designing and maintaining a public service site that serves user goals quickly and easily.
Here are some truths we learned along the way: