Everything starts with our users: Who are they? What are their needs? How do we deliver digital solutions to address those needs?
A number of organisations are either using or exploring using Chatbots for their customers, either as part of their website service, or through social media channels.
We have recently revamped the jobs and volunteer section on our website with a focus on user needs and user goals.
You’ll forgive a bit of self publicity but we have been announced as a winner of the Global Step Two Intranet & Digital Workplace awards.
There is little that makes someone feel more valued than feeling that their opinion matters. It’s a good feeling and we have seen how that positivity and a resulting sense of ownership can help spread awareness during the rollout of a new enterprise wide intranet platform.
2016 means our website has hit its third birthday in January 2017. During 2016 the development team were busy improving some police facing systems, including building our new intranet, but they also spent a good amount of time on the website improving the platform by refining existing functionality (known as refactoring), improving performance and adding new functionality. The […]
In this article, we will explore how we used our Agile experience and customer centric approach to run a successful enterprise scale intranet roll out.
As part of our new intranet project, we identified that many of our stations on Google Maps featured out of date and incorrect information. We decided to claim our police station listings on Google Maps to provide a better user experience and ensure our officers and staff had accurate information.
Speeding is one of the most accessed demand related content on our website. As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them.
Today we are formalising our “Content Design Principles” and publishing them for other police forces to use should they wish.