Improving customer experience for speeding related queries

Speeding is one of the most accessed demand related content on our website.  As part of our ongoing review process and based on user feedback we reviewed the way our users are currently accessing the pages, the queries they are making and how they make them.

Posted inContent

2015 – a year in serving user goals

Our site is just about to reach its second birthday. Like last year we review the progress we have made in our goal to deliver the best police digital service around whilst sharing our learning nationally and internationally.

Mobile overtakes desktop traffic

In May 2015, Google announced that “more Google searches take place on mobile devices than on computers in 10 countries including the US and Japan.” In November 2015, the first time in our website’s 15 year history mobile use has overtaken desktop use on.

Posted inContent

Avon and Somerset police website: A year in review

It has been a year now since we first launched the Avon and Somerset police website on 1st February 2015. In this post I want to reflect on how far we have come. It seems to have passed quickly but I am still very proud of what we have achieved.

Mobile phones and publishing rights for our officers

So we’re currently deep into the phase of development which centres on officers publishing local content themselves. Historically we have managed publishing content on the website centrally. A request for content would involve filling in a form on the staff intranet, for the publishing team to process.