This has been our biggest year in terms of the positive impact on our citizens and the force, and we are incredibly proud of this.
We have seen significant growth in the use of our online services, by an astonishing 114% in just 18 months. Digital services that launched only 6 months ago are already taking over 50% of reports compared to phone calls on our 101 line. This significant shift has resulted in a big reduction in our 101 […]
We launched our Intranet a couple of years ago and have been continually working on ensuring it’s content meets the needs of our employees, allowing them to self-serve and access information that helps them to serve the public better.
We have recently revamped the jobs and volunteer section on our website with a focus on user needs and user goals.
Earlier this year we started on a journey to significantly enhance our digital services to the public by focusing on building a new online form system. We called this system Formation.
We’ve had a busy few weeks. Our new forms solution has gone live in an initial Beta trial.
Forms are the lifeblood of our digital service to the public. They allow citizens to interact with us, either giving us or requesting information, often of a sensitive nature.
So we have been quiet with blog posts for a while. Sorry about that. Things have been super busy and we have been working hard to deliver a range of improvements to the platform. As ever we are using our Agile approach to focus on the biggest value we can deliver in each two-week cycle. We […]