We launched our Intranet a couple of years ago and have been continually working on ensuring it’s content meets the needs of our employees, allowing them to self-serve and access information that helps them to serve the public better. Continue reading How we are progressing our Digital Employee Experience (DEX) with decision-making tools, working with HR and online forms.
We have recently revamped the jobs and volunteer section on our website with a focus on user needs and user goals.
Earlier this year we started on a journey to significantly enhance our digital services to the public by focusing on building a new online form system. We called this system Formation.
We’ve had a busy few weeks. Our new forms solution has gone live in an initial Beta trial.
Forms are the lifeblood of our digital service to the public. They allow citizens to interact with us, either giving us or requesting information, often of a sensitive nature.