We have recently revamped the jobs and volunteer section on our website with a focus on user needs and user goals.
Continue reading How we increased jobs and volunteering views by more than 100%
Earlier this year we started on a journey to significantly enhance our digital services to the public by focusing on building a new online form system. We called this system Formation.
Continue reading New Police Forms – Reducing demand whilst solving public problems rapidly
Forms are the lifeblood of our digital service to the public. They allow citizens to interact with us, either giving us or requesting information, often of a sensitive nature.
Continue reading Building the next generation of Police online forms
2016 means our website has hit its third birthday in January 2017.
During 2016 the development team were busy improving some police facing systems, including building our new intranet, but they also spent a good amount of time on the website improving the platform by refining existing functionality (known as refactoring), improving performance and adding new functionality. The content team also worked on a number of areas to improve the public experience.
Continue reading 2016 – Our year review
Today we are formalising our “Content Design Principles” and publishing them for other forces to use should they wish.
Continue reading We are sharing our Content Design Principles
So we have been quiet with blog posts for a while. Sorry about that.
Things have been super busy and we have been working hard to deliver a range of improvements to the platform. As ever we are using our Agile approach to focus on the biggest value we can deliver in each two-week cycle.
We have been working with teams across the force to prioritise features and enhancements that will improve their workflow through digitisation of services, whilst improving the service to the public.
Continue reading How we halved the time to process on-line crime reports and are on track to halve our FOI requests
Our site is just about to reach its second birthday. Like last year
we review the progress we have made in our goal to deliver the best police digital service around whilst sharing our learning nationally and internationally.
Continue reading 2015 – a year in serving user goals
As Google say “Fast is better than slow” and they’re right.
We developed the Avon and Somerset Constabulary website using Scrum and in our ‘definition of done’ we had several points covering site performance.
Continue reading Improving website performance through speed optimisation