July’s roundup includes a visit from our Chief Constable, news about the Paperless Awards and an update on our report illegal graffiti form…
Report illegal graffiti form – update
Back in May, we released a form that allows members of the public to report illegal graffiti in their local area. Since going live, we have had 204 reports of illegal graffiti submitted.
The need for this form came from concerns raised by members of the public about levels of graffiti in local communities and how they could report it to the police.
Working closely with our Graffiti Officer, the form allows members of the public to report incidents of graffiti on their own or other’s property, give an estimated cost of the damage and upload images or footage. The information gathered enables us to log, track and respond to graffiti related incidences.
Paperless Awards update
Members of the team attended the Paperless Awards earlier this month, as we were shortlisted for the Special Recognition Award. The Paperless Awards celebrate people and organisations that demonstrate what can be achieved through digital innovation.
Our entry focussed on ‘normalising digital behaviour to enhance the customer experience’ by:
- Delivering digital services that offer an equal or better alternative to calling the police control room
- Improving citizen experience through the delivery of digital services to maintain and increase public confidence in local policing
- Collaborating with colleagues in key service delivery channels to digitise outputs.
We’re pleased to say that we came runner up in the ‘Special Recognition Award’ 🙂 Congratulations to all of the nominees and winners.
Visit from the Chief Constable
Earlier this month, Chief Constable Andy Marsh visited the team to learn about the work we’re doing.
We discussed our Agile approach to developing digital solutions, our in-house form system Formation, and our continuous improvement plans for the public facing website.
We also had the opportunity to understand how our work is feeding directly into the strategic goals of the Force.